Repair Process

 

Stage One – Pre Test.

When we receive a device/handset in for a repair, we always test all of the devices functions. If for any reason the device fails our pre test check then we will stop the repair, and discuss this with you, agreeing on continuation options where possible. Often a customer is unaware of our findings, and discussing continuation protects both our customers and Simtec from unknown root causes of problems not known on device arrival.

 

Stage Two – Components in Stock.

If we do not have the component in stock to fulfil your repair, we will not start the repair until we have informed you of the problem and the estimated time scale for part delivery and job completion. As this delay is our responsibility, we will contact you and leave messages to make you aware and ask if you would like to wait.

 

Stage Three – Technician’s Job Count

Sometimes without warning, we have days when the workshop is busier than normal and the technician’s job count is excessive. If we think this has the potential to cause a delay, we will inform you and confirm the expected time scale.

 

Stage Four – Finding’s During Repair

If at any stage during the repair we find anything that was not evident on the pre test (e.g. dead handset with missing components inside) we will stop repair and inform you of such developments, to confirm and agree continuation of the repair.

 

Stage Five – Post Test

This is where we once again, test all of the functions of your device, like in pre test. The only exception to this rule is dead liquid damaged handsets that couldn’t be pre tested. If the repair process did not resolve the problem, or the agreed continuation, then the handset is usually returned in the same way it was given to us, except where it causes health and safety problems (e.g putting a fragmented/broken digitizer back onto a handset). In this sort of case a replacement part will be offered, usually at cost price.