Terms and Conditions


Simtec UK Ltd Repair Terms & Conditions.

  1. Simtec will service your product as described and for the charges stated.
  2. If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, and if Simtec is not responsible for such failure or damage, Simtec reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee.
  3. If the service requires labour and/or parts not previously specified, Simtec may seek your approval of a revised estimate. If you do not agree that Simtec may revise the charges, Simtec may return your product and hold you responsible for any indicated diagnostic fee.
  4. Simtec may use parts or products that are new or equivalent to new in reliability and performance. Simtec will retain the replaced part or product that is exchanged as its property, and the replacement part will become your property. Simtec may repair, exchange or sell the replaced part if it chooses to do so.
  5. Simtec warrants (1) that the service will be performed with all reasonable skill and care and (2) that, for a period of ninety (90) days from the date of service, all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by Simtec. In the event of breach of the warranty in this section 5, Simtec will either, (i) re-Perform the service, (ii) repair or replace the part, or (iii) refund the cost of the service provided. In order to claim under the warranty you must return your product to the store where you left your product for service with proof of purchase.
  6. If Simtec is in breach of these T&Cs, it will only be responsible to you for any loss of damage that you suffer to the extent that such loss or damage was a foreseeable consequence to both you and Simtec at the time you agreed to these T&Cs. Further, Simtec and its affiliates, will not be liable to you for any loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored or used with your product and any failure to maintain the confidentiality of data stored on your product. The foregoing limitations shall not apply to Simtec’s liability for: (a) death or personal injury, (b) fraud or fraudulent misrepresentation, or (b) any liability which by law cannot be excluded or limited. Simtec specifically does not warrant that it will be able to (i) repair or replace your product without risk to or loss of programs or data, and (ii) maintain the confidentiality of data. Nothing in these T&Cs will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
  7. You must claim your product and pay all charges due within sixty (60) days after being notified by Simtec that your product has been serviced. If you do not, Simtec may notify you that it considers your product abandoned and that, if you do not collect it and pay any outstanding charges, Simtec will dispose of it in accordance with applicable law.
  8. If service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorize Simtec to transfer the information and accept such terms on your behalf in performing the service.
  9. These T&Cs are governed by English law.
  10. These T&Cs are the only ones that govern Simtec’s service of your product.