Shipping and Returns policy document.

 

Payment

Simtec uses Paypal. to complete your online transactions. Simtec does not have access to your personal Credit/Debit Card information. All personal finance details are processed off site by secure providers. We can accept other forms of payments from our retail premises, or card payments via telephone.

Goods will only be sent once payment has been received and billing & shipping address verified.

 

Shipping

Please allow up to 7 working days for your order to arrive after payment has cleared. Under normal circumstances your item will be dispatched within 48 hours.

Simtec uses 3 main methods of shipping. All shipping rates are based on the total weight of the item including packaging. You have the option during check out to select which you prefer, they are:

 

Recorded Delivery

All deliveries are charged at Royal Mail standard recorded delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the recorded delivery tracking number. The parcel can be tracked at http://www.royalmail.com. All parcels sent via this service are insured up to £30 with Royal Mail.

 

Special delivery

All deliveries are charged at Royal Mail standard special delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the special delivery tracking number. The parcel can be tracked at www.royalmail.com All parcels sent via this service are insured up to £500 with Royal Mail.

 

Parcel Force Courier

All orders over 1 kilo in weight are automatically sent via Parcel Force Couriers, mainly games console and multiple large product purchases. When selecting a shipping method, the choices for goods over 1 kilo will still be royal mail recorded and special delivery, but the price will be capped at Simtec’s rate for Parcel Force parcel service. This will be around £10 max for any order. This can be tracked at www.parcelforce.net.

 

Returns

To return a faulty item to Simtec, please contact us on 01524 382814, view our CONTACT US page for opening times and other ways to get in touch, we will advise where and how to return back to us. Please indicate the item you are returning, the reason for your return and order number.

Once you have confirmation from us to return, simply return it back to us, include the invoice with your return, and wrap the package securely and please include a description of why the product is been returned.

IMPORTANT: PLEASE SEND USING A SIGN FOR SERVICE. We will replace a faulty product with the same item or refund back to your account. Please note that our returns policy is only valid for 14 days from receipt of goods. Terms and Conditions apply.

 

Exchanges

Unfortunately we cannot exchange products through long distance selling,unless they are received faulty or the wrong item is received incorrectly. Counter exchanges are accepted. See Terms and Conditions for full details.

 

Testing

We do test every single return, if a returned product is found not to be faulty by our test centre you will be charged for time and return postage. We advise you to check the product a second time before returning.